Privacy Policy

You’ve heard about us (or want to get to know us better): we test and sell products that make us smile and provide services as if we were customers ourselves. The same applies to your privacy. You have entrusted us with your personal information, and we promise to handle this information with care. As if it were our own privacy. How? We’d love to explain it to you. If you have any questions after reading this policy, please contact our customer service department.

This Privacy Policy explains how Osodoso-store collects, uses, stores, and protects your personal data when you visit our website or purchase products from us.

We store your data in a secure environment, protected with the most modern techniques. Our employees are aware of the content of data protection legislation, and we will do everything possible to comply with the rules. Not only today, but also tomorrow and next year. Regardless of the new and fantastic ideas we introduce, we will always consider customer privacy.

Sometimes we go a step further, but you might already be used to that. When we cooperate with third parties – we’ll explain why and when we do this below – we require that the third party in question treats your data with the same care as we do and uses it only for the purpose for which it was provided. However, if you still think we can improve something, please let us know through our customer service department.

Osodoso-store processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). Customers have the right to access, rectify, erase, restrict processing, object, and request data portability by contacting privacy@osodoso.es.

What data do we collect?

When you place an order, we need information to, for example, complete the payment securely and correctly, and deliver the order to the right address. Or to contact you if something goes wrong. We also collect “cookies,” but we’ll talk about that later.

These are the personal data we collect:

Your name and address
Phone number
Billing address
Email address
IP address
Payment method
Order history
Customer account
VAT/tax identification details (for business customers)

Did you create an account?
If so, you can view your order history, manage your wish list, or opt in/out of our newsletter. If you wish to make further changes, you can currently only do so by contacting our customer service department.

For what purpose do we collect this data?

It sounds obvious: to deliver your order we need your address or that of the recipient. Even though this is clear, we still want to explain it to you. We process personal data only for specific, explicit, and legitimate purposes. The legal bases for data processing include:

– Contract performance (order fulfillment and communication);

– Legal obligation (tax and accounting purposes);

– Legitimate interest (fraud prevention, analytics);

– Consent (newsletter subscriptions, cookies).

Order Processing

To ensure we can process your order correctly, we use your name and address. We store your personal data in case you wish to return the order or for warranty purposes.

If necessary to ensure we can process your order correctly, we may also provide your personal data to third parties, such as our shipping carriers.

Payment Processing

To process your payment correctly, you must choose a payment method. You share any other payment information through this payment method and your bank, not with us.

Communication

To streamline communication regarding your order and/or other inquiries, we use your contact information. We store this information and the content of the aforementioned communication in a secure environment.

Through our webstore, we allow you to ask questions through different channels (such as chat, email, phone, and social media). You decide what information you provide when using one of these channels.

Compliance with Legal Obligations

To comply with our legal obligation, we store your order history, including payment details, for the prescribed period. The tax authorities require us to store our administration, including your invoice, payment, and order history, for seven years.

Fraud Prevention

To prevent fraud, we will use your IP address, your home address, and your payment information if there is a legitimate interest. We will share this information upon the official request of a law enforcement authority.

Data Retention Periods

Personal information is stored for as long as necessary to process your order(s), including warranty periods, unless there is a legal obligation to store it for a longer period (such as the tax obligation mentioned above).

Disclosure to Third Parties

We share your information with partners who are involved in fulfilling our business operations. Under no circumstances are they permitted to use this information for purposes other than those we have specified. The secure transfer of your information is safeguarded by an agreement between **Osodoso-store** and the partner in question. We are committed to this. If we are not satisfied, we will terminate the cooperation.

Our webstore includes social media buttons. These buttons only provide you with a link and do not transfer personal data to third parties.If you log in via a social media account, the respective platform may share limited data (such as your email address) as authorized under its own privacy policy.

Some service providers may process data outside the European Economic Area (EEA). Osodoso-store ensures adequate safeguards, including the European Commission’s Standard Contractual Clauses, to protect your data in such cases.

Security

We take technical and organizational security measures to prevent misuse and unauthorized access to personal information. Our internet connection is secured with SSL. Access to our database is restricted through secure accounts. Our employees are aware of and adhere to the latest privacy regulations.

Newsletter

We send out a weekly newsletter to tell our enthusiasts more about our products and the many adventures that can be undertaken with them. You can subscribe to this newsletter when placing an order or through your account. Every newsletter contains a link that you can use to unsubscribe. Occasionally, we send newsletters to a smaller group of enthusiasts with topics we believe may not be of interest to everyone.

You may withdraw your consent to receive newsletters at any time by clicking the unsubscribe link or contacting us at privacy@osodoso.es.

What we do NOT do with your data!

We do NOT send personalized offers: the price is the same for everyone. Fairness for all!
We do NOT sell your data to third parties. We sell knives. And pans, flashlights, power banks, etc.
We do NOT publish your information. In the event of a data breach, we will do everything possible to resolve the issue as soon as possible. Furthermore, if necessary, we will inform you and the relevant supervisory authority (Agencia Española de Protección de Datos) as soon as possible.

“Cookies”

“Cookies” bring life to and improve your experience on our website! “Cookies” ensure you don’t have to re-enter the same information every time you revisit our site. For example, the contents of your shopping cart will be saved for you.

If you do not close the cookie pop-up but continue your visit, we will assume you have given us permission to use them. We have established certain agreements with third parties that place “cookies” regarding the use of these cookies and applications. However, we do not have full control over what these third parties do with the “cookies” when they collect information from them. For more information about these applications and how they handle “cookies,” please refer to the privacy policies of these parties.

Visit our “Cookies” page for more information. You can always delete “cookies” through your browser settings.

You can withdraw your cookie consent at any time through your browser settings or via our Cookie Preferences panel available on our website.

Accessing and Modifying Your Personal Information

If you have any questions regarding our privacy policy or questions concerning access to and modification (or deletion) of your personal information, you can always contact us using the information provided below. To prevent misuse, we ask you to identify yourself appropriately. We want to ensure that no one else is in possession of your personal information. It is best to send your request by email.

Do you disagree with something?

We would be happy to help if you have a complaint about how we handle and process your personal information. We are also curious to know if you have any suggestions. Still not satisfied? In accordance with data protection legislation, you have the right to lodge a complaint with the supervisory authority regarding our processing of personal data. To file a complaint, you can contact the supervisory authority.

Data Controller

The following websites are operated by Osodoso-store:

osodoso.es

If you wish to speak to someone, please contact our customer service department on business days at +34 666 359 259.

Prefer email? In that case, please send a message to info@osodoso.es.

Last updated: October 2025.

Visit Address:

Osodoso-store

Av. Sant Andreu 116, Block 1, 2-1

08392, Sant Andreu de Llavaneres

Barcelona, Spain

Visiting hours on business days: 09:00 – 16:00